If you are not fully satisfied with your purchase, we may authorize you to return an item within 15 days of receipt, but you must first contact us for instructions and authorization for the return. After 15 days, but no more than 30
days, you will only be eligible for store credit. We cannot always guarantee a refund on authorized returns. For returns that are unopened and undamaged, you will be responsible for the return shipping charges and will be refunded the item purchase amount, less shipping and a 25% restocking fee.
ABSOLUTELY NO RETURNS: Student Packages, Ozone Machines, DVD Sets, Other Brands (not Iv San Bernard), or any Student/Educational Products. ***If an item is damaged upon receipt, please notify us immediately and we will instruct you on how to proceed. In such cases, it is required to keep and photograph any damaged boxes and items to allow a claim against the carrier.
Email photos to shipping@isbusa.com within 24 hours of receiving the order and products. When protocol is allowed, in most cases, a replacement will be shipped to you immediately.
Product Volume:
Due to the nature of our company, and because most of our orders are through an e-commerce option with shipping requirements, the Iv San Bernard products are filled to an appropriate amount that would allow safe shipping under air pressure, temperature, and handling changes. This can sometimes cause the bottle to look as if it had leaked some of the contents and is missing partial volume. Unless evidence of leakage is present, the visual content is correct.
Packaging Materials:
RENATURE ® Void Filler/ Packing peanuts – SAFE AND SUSTAINABLE Made from annually renewable resources, is a starch-based packing peanuts that is 100% compostable (will decompose in landfills), disintegrates in water without polluting ground water resources, leaves no harmful residue, dust-free, anti-static & abrasion resistant.
